GotSport.com FAQ’s

If you are having issues with GotSport.com’s system they kindly ask you to submit a report ticket to: GotSport Report Ticket

PLEASE NOTE OTHER GOTSPORT QUESTIONS /FAQ’S can be found BELOW the Waiver Process:

Pro-Am Beach Waiver Process
Step 1 – Coaches or Managers must add the players to the team first before a parent can complete the waiver.

Coaches will need to add the players to the Team Members list if the player is not already included on that list.

Once the player has been added to the Team Members list, the coach will need to notify the parent so they can complete the Pro‑Am Beach Waiver.

Parents completing the waiver:

Step 2:
  • You will need to log into your parent account here: https://home.gotsport.com/login/, then you will need to go to the Family tab, where you should see your child/player listed.
  • From the Family tab, click on the child’s name to open their profile

Step 3:
  • From the player’s profile, go to the Team Management tab and click Registrations
  • From the Registrations tab, click Available Forms next to the team and tournament to view the required Pro‑Am Beach Soccer Waiver.

Step 4:
  • Once you open the waiver, click Select next to the player’s name to complete it.
  • Please make sure you select the player’s account and not your parent account when completing the waiver.

 

Step 5 – Coaches/Managers  – After Waivers have been signed, please follow these steps to add the players to the specific “Event Roster.”

Waiver FAQs for Parents

Scenario 1: Parents have created their own accounts and are not using the email address that the coach/manager created for you when adding the child to the team. Please ask your coach/manager what email address they setup your account with if you don’t know.

Scenario 2: The player is set up as the parent account. In this case, the help article below can resolve this. As a Player/Parent – UserID Issue – Child/Player is Using Parent Email and/or Set as a Parent

Scenario 3: The account says “you must be 18 or older to complete” – in this case, the PARENT needs to go into their own account and change their date of birth so that GotSport knows the parent is older than 18.

Scenario 4: “Error Saving: The enroller’s name must match”

  • Parents make it through the waiver but cannot hit submit – parents need to use the same exact name that the parent is registered under when signing the waiver.
  • Often solved by copying and pasting the name from the error message or from your profile page. Please make sure that there are no blank spaces before first name or after last name.

If you need to submit a support request to GotSport, please use the link below:

GotSport Support Ticket

Helpful articles:
Question:  I am trying to split my team but GotSport is not recognizing my team to be able to create two teams.

Answer: You cannot split your recognized team as you would imagine.  You need to put in a name that identifies the second team and it will then provide you an “error” message.  At that time, you will be prompted to create a new “independent” team which you will have access to and can build out a roster for.

This link should provide you with directions how to add your team to GotSport with no current Account.

This link should provide you with the information you need to show coaches/managers can build a roster

Question:  I am receiving notices that my application is pending and and incomplete.  What is wrong?

Answer:  In most cases so far this is has been directly linked to either having not added a form of payment, and less often something in the application was left blank that was needed for it to move out of pending and into our box for approval.  Once we approve you are billed.  If we cannot approve that means most likely your payment information is incorrect or has not been entered.

You should be able to change/update their payment information by following the process on this article: As a Coach/Manager, How to Change Payment Method and Submit Payment for an Event Registration